Frequently Asked Questions

Yes! We offer free gift wrapping for all orders, perfect for sending directly to your loved ones. There is a box at checkout that you can select gift wrap & include a note, or simply leave it in the "Order special instructions" box.

We ensure prices are removed and billing details are emailed directly to the e-mail provided at checkout so no payment details will be included.

Of course! You can add a gift note at checkout in the "Order special instructions". If you opt for gift wrap, there is also a section to leave a note. We handwrite gift notes onto our lovely compliment slips.

If you choose a card with your order, we can write the gift note in the card for you too.

Yes. We sell gift vouchers in store and digital gift cards are available here online.

Unfortunately this can happen as our stock is shared between online and our brick-and-mortar store in Dungarvan and we typically don't have huge quantities available.

You can sign up to receive an email notification when a product comes back in stock on it's individual product page.

Some of our products are available exclusively in-store or may not yet be listed online. If you've spotted something you love, please contact us directly via email at hello@isabelsplace.ie. We’re happy to check availability for you!

If the item is in stock, we can arrange payment via a secure payment link or over the phone and ship it to you.

We are open Monday - Saturday 10am to 6pm.

Please check our social media as this hours may be subject to change.

Yes! We love to meet all your furry friends.🐢

Shipping & Delivery

- Cards to Ireland + Northern Ireland - €1.50
- Shipping to Ireland + Northern Ireland - €6.00 (Free on orders over €70)
- Cards to Europe + UK - €3.00
- Other Items to Europe + UK - €12.00

Yes, we offer free click and collect in our Dungarvan store. When your order is ready, you will receive a collection email.

We understand everyone has busy schedules, so we hold Click and Collect items for 30 days from the date of the collection email. If your order is not collected within the 30-day timeframe, we reserve the right to cancel your order and a full refund will be processed back to your original payment method.

We use An Post for all our online orders. We typically process orders in 2-3 days and once we hand it over to An Post the estimated delivery time is 1-3 days. You will receive an email once we dispatch the order to An Post with a tracking number.

If you need an order by a specific date, please let us know in the "Order Special Instructions" box and we will do our best, however we cannot ensure delivery by specific dates.

If you have chosen tracked shipping at checkout, yes. Once your order has been dispatched, you’ll receive a tracking number via email.

All Irish orders have tracking.

Returns & Exchanges

We accept returns within 30 days of receiving your order, provided the item is in its original condition. Custom or personalized items may not be eligible for return.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as earrings or beauty products). Please get in touch if you have questions or concerns about your specific item.

Please contact us at hello@isabelsplace.ie for instructions on returns and exchanges.

Contact us immediately with photos of the damaged item, and we’ll arrange a replacement or refund.