Política de envío
Processing Time
- While we strive to offer same day shipping, during busier times this is not always possible. Orders are typically processed within 2-3 business days after they are placed. This processing time allows us to carefully prepare and pack your items for shipment. During busy seasons it may take up to 5-7 days.
- If you need your order by a certain date, please send us an email to hello@isabelsplace.ie and leave an order note and we will do our best to accommodate, however it may not always be possible.
- Orders cannot be shipped after 5p.m. Please keep this processing time and shipping time cut-off in mind when ordering.
Delivery
We use An Post for all our online orders. Once your order has been fulfilled and shipped out, you will receive a tracking number and link. Orders within ROI typically take 1-3 days to arrive, but may be longer during busy season.
We reuse packaging from our own delivery's as much as possible to reduce waste.
Shipping Rates
- Cards to Ireland + Northern Ireland - €1.50
- Shipping to Ireland + Northern Ireland - €6.00 (Free on orders over €70)
- Cards to Europe + UK - €3.00
- Other Items to Europe + UK - €12.00
Please note customs charges may apply to orders outside the EU.
Click & Collect
Once you've placed your click & collect order, our team will start getting it ready for you. This typically takes 2-3 days, however it may take up to 5-7 days during busy seasons. You will receive a second email once your order is ready for collection.
We understand everyone has busy schedules, so we will hold Click and Collect items for 30 days from the date of the collection email. If your order is not collected within the 30-day timeframe, we reserve the right to cancel your order and a full refund will be processed back to your original payment method.
Shipping
We exclusively use An Post for shipping our online orders. This allows us to provide reliable and trackable delivery services to our customers. Please note that An Post does not deliver to PO boxes.
Estimated Delivery Times
- Once your order has been processed and shipped, the estimated delivery time will depend on the shipping option you selected during checkout.
- Ireland + Northern Ireland - 1-3 business days.
- Rest of the world - International shipping times can vary based on the destination country and its customs procedures.
Tracking Information
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This will allow you to track your package's journey from our warehouse to your doorstep.
Shipping Address
- Please ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We are not responsible for orders that are shipped to incorrect or incomplete addresses provided by the customer.
Order Changes
- If you need to make changes to your shipping address or order details after placing an order, please contact us as soon as possible. We'll do our best to accommodate your request if the order has not already been shipped.
Lost or Damaged Packages
- While we strive to ensure a smooth delivery process, in rare cases, packages may be lost or damaged during transit. If you encounter any issues with your delivery, please reach out to us, and we will work with An Post to resolve the situation.
If you have any questions or concerns regarding our shipping policy, feel free to contact our customer service team at hello@isabelsplace.ie